Privacy Policy

Last updated: October 2026

This privacy policy explains how [COMPANY NAME] ("TTY Interchange", "we", "us") collects and uses your personal data when you visit this website or get in touch with us. We are committed to protecting your privacy and handling your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

[COMPANY NAME] is the data controller for the personal data described in this policy.

  • Registered office: [REGISTERED ADDRESS]
  • Company number: [COMPANY NUMBER]
  • ICO registration number: [ICO NUMBER]
  • Contact: [EMAIL ADDRESS]

The information we collect

Information you give us. When you complete the enquiry form on this website, email us or message us, we collect the details you provide. This usually includes your name, email address and anything you tell us about your business and what you are looking for.

Information collected automatically. When you use the website, our website platform collects technical information such as your IP address, browser and device type, the pages you visit and how you arrived at the site. Some of this is collected using cookies. See our Cookie Policy for details.

We do not intentionally collect any special category data, and we ask that you do not send it to us through the website.

How we use your information

We use your personal data to:

  • respond to your enquiry and arrange conversations about how we can help
  • provide our consultancy services and manage our relationship with you
  • keep records of our communications
  • understand how the website is used so we can improve it
  • meet our legal, accounting and regulatory obligations

We will not sell your personal data, and we will only send you marketing if you have asked us to or we are otherwise permitted to by law. You can opt out at any time.

Our lawful bases

We rely on the following lawful bases under UK GDPR:

  • Legitimate interests: to respond to enquiries, run and improve our business and website.
  • Contract: where processing is needed to provide services you have asked for, or to take steps before entering into a contract.
  • Legal obligation: where we must keep records or share information by law.
  • Consent: for non-essential cookies and any marketing you sign up to. You can withdraw consent at any time.

Who we share your information with

We only share your data where necessary, with:

  • our website provider (Squarespace), which hosts this website and stores form submissions
  • trusted specialist partners we introduce you to, only with your agreement and only the information needed for them to help you
  • professional advisers such as accountants or lawyers
  • third-party services you choose to use to contact us, such as WhatsApp, LinkedIn or email providers
  • authorities or regulators where we are legally required to do so

Some of these providers may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or an adequacy decision.

How long we keep your information

We keep enquiry information for up to [24 months] after our last contact unless we go on to work together. Client records are kept for as long as needed to provide our services and for up to 6 years afterwards to meet legal and accounting requirements. After this, data is securely deleted.

Your rights

Under UK data protection law you have the right to:

  • access the personal data we hold about you
  • ask us to correct inaccurate or incomplete data
  • ask us to delete your data
  • ask us to restrict or object to how we use your data
  • ask us to transfer your data to another organisation
  • withdraw consent at any time where we rely on consent

To exercise any of these rights, contact us at [EMAIL ADDRESS]. We will respond within one month.

Keeping your information secure

We use appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access.

Links to other websites

This website links to other sites and services, such as LinkedIn, Instagram and WhatsApp. We are not responsible for how those services handle your data, so please read their privacy policies.

Complaints

If you have concerns about how we use your data, please contact us first so we can try to resolve them. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.